Unquestionably, the main goal of our work is to supply high-quality essays and other papers to our clients. One of our main rules is to be honest with our customers; therefore we want to tell you more about our money-back guarantee particularly. We are aware of the fact that if the client is familiarized with the peculiarities and conditions of the work process, it's a thing that can actually increase the quality level of our services.
Usually, we effectively handle our primary task, which would be to deal with any circumstances to provide our purchasers only with top-rate works, thus, the money-back guarantee is not a frequently used feature. There is also a revision option to satisfy every single requirement.
Applying for a refund, you should make sure that your case matches the explanation of the circumstances outlined down below. Please take notice of the fact that depending on the specifics of your order the refund may be partial or full.
- If you have made two identical orders
To cancel the order made unintentionally contact our support without delay. If the writer has been assigned, and our expert is working on your task, receiving a 100 % refund is not possible. That is why we advise our customers to make their orders carefully in order to prevent such an accident.
- Cancelling the order before the writer is found
This case speaks for itself. You can get the whole sum back if the writer has not been selected by the cancellation moment.
- Possible difficulties with finding a free expert for order processing
We hire only writers qualified enough to complete orders of various complexity and academic levels, but it is possible that there aren't any suitable writers available because we've got a seriously high workload, or/and the ordered task is very demanding when it comes to specific expertise on a complicated topic.
- Ordered once - paid twice
Unfortunately, even provided that we are very meticulous with handling all the bills and orders, occasionally such accidents can take place. Contact our client support agents the instant you notice that you were charged double the price for one order. In such cases, the receipts would be the most important requirement to receiving your money back.
This type of a refund can be fulfilled when your situation is deemed as corresponding to one of those explained in this sub-section:
- Late delivery
It only happens in case of some unforeseeable circumstances. In this situation there can be a number of aspects that influence the refund sum, so each case is talked about with the buyer. To prevent this kind of situations, the clients also must be very attentive. It sometimes can be difficult for us to start working on the order because the client hasn’t provided us with some important documents. We believe that in such cases, the unavailability of a refund option is understandable. Make sure all the essential files are sent to us right after filling in the order form.
- We began working on your assignment, but you want to cancel it
In such a case, you can count on a refund of around 70% to pay for the writer’s efforts and time spent. But it's decreased to a 50% refund if the time remaining to the due date is less than half of the total time determined.
- Being unhappy with the given paper
When you have some claims regarding the result after getting the order, the administration will look into your situation. The refund will be influenced by whether your claims are well-founded and reasonable enough. Because of our writers' abilities, their dependability and good reputation, such situations hardly ever happen.
- Uncommon cases of plagiarism
Our primary objective when working on your orders is to use only trustworthy and on-topic information that is fascinating and unique. However, if you send us some evidence that your paper is plagiarized, we will look into your situation and, based on the results, we will offer you a partial refund or revision.
- You got a mark which doesn’t match your expectations
We always endeavor to do our utmost, but we cannot guarantee the highest mark as it sometimes depends on your teacher's or professor's evaluation.
- Getting "polishing services" (formatting, proofreading, editing)
We happily provide our clients with different refining services, but we believe it is important to underscore that we by no means modify the content of the original work. Therefore. we don’t take any liability for claims related to its content.
Once we verify the refund request, your money is to be returned over a period not longer than one five-day workweek. In case there are some difficulties with the transaction involving any third parties, bear in mind that such complaints aren't susceptible to review.
We provide our clients with the refund option only in cases when its sum is larger than 10 USD; otherwise, it is just impossible because of fees required for the money transaction. In case your refund is less than 10 USD, do not worry - we offer our clients the option of money reservation so that you can spend it on our services when you receive your next assignment.